iMedRIS Data Corporation
Optimizing Research Administration

Technical Support

Software Technical Support Agent

iMedRIS™ Data Corporation develops the industry-leading product to integrate all clinical research-related data collection and management into an intuitive, configurable, web-based application. Our products are sold to universities and medical centers all over the world. iMedRIS is an engineering company looking to create a high-performance team. If you are interested and meet the requirements listed below, please submit your resume for consideration.

Roles and responsibilities:

·         iMedRIS is looking for a software technical support representative to provide high-quality customer service that contributes to the overall success of our company.  You will join a team of talented people who work collaboratively with developers, quality engineers, and project managers to increase the quality of our products.

Attributes of the successful candidate should include: 

·         Ability to master complex software environments

·         Strong Customer Support skills

·         Ability to learn and adapt quickly

·         High adaptive capacity

·         Strong technical, oral, written and computer skills, including Microsoft SQL, Excel, Word, PowerPoint, etc.

Primary Duties: 

·         Provide technical assistance and support for incoming questions and issues related to company's software product.

·         Respond to questions in writing and over the phone from customers seeking assistance.

·         Ask questions to determine the nature of problem

·         Walk customer through problem-solving process

·         Follow up with customers to ensure the issue has been resolved

·         Frequent travel for onsite implementation


·         Have a quality-centric focus

·         Team-oriented work habits

·         Effective communication and interpersonal skills

·         An eye for detail and accuracy

·         Must be self-motivated to be able to work under limited supervision and in a team environment

·         College degree preferred

·         Experience with the government is a plus


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